McDonald Audi Testimonials

handled warranty work quickly and efficiently. provided loaner car.

Did a good job. Met my expectations of the service level expected for Audi dealership

- GS 11/11/2009

I purchased my car from McDonald Auto Group Audi after my lease contract was fulfilled. I have always had my car serviced at this dealership and will continue to do so.

I love my car and have been very satisfied with Audi's quality and level of service.

- KL 11/10/2009

Very thorough service, good customer relations and just nice people.

- AJ 10/27/2009

There was a mix up with the loaner they provided, it was corrected and the service manager called the following day to appologize for the issue.

- CL 10/21/2009

Martin Hill is the most outstanding service advisor I have ever encountered in almost 40 years of vehicle ownership (several brands, mostly foriegn)

Not only keep Martin Hill, give the man recognition for the outstanding representation of your dealership. Actually, give the man a nice raise!

- LH 10/14/2009

Quick, prompt, honest and made sure all warranty issues dealt with.

It is always and easy process, and while waiting, we wandered the showroom and it was great not to be attacked by numerous salespersons.

- DE 10/14/2009

Martin was professional, thorough and courteous.

- AM 10/12/2009

Very professional and helpful

- DF 10/9/2009

very professional and courteous

- PB 10/3/2009

Mcdonald has the best customer service and shop prices of any Audi dealership in the Denver front range. Prestige Audi is closer but their prices are always much higher then McDonald when asked for a qoute.

Their customer service is far better then any other Audi dealer in town. I have several friends and family that all drive Audis and we all bring our cars to McDonald for service.

McDonald has the best Audi service of anybody in town. I brought the vehicle in without an appointment thinking it would be a symple fix. The problewm was much bigger then originally thought. My service advisor kept me informed through the whole process. The part needed to be ordered and will be installed once it comes in

- RG 9/29/2009

Everyone was friendly, the waiting room was fine, and it happened 15 minutes faster than they said it would.

- SG 9/25/2009

Rick Schneider, the service manager, was wonderful to work with and took great car of my car.

Honest, efficient, excellent service

It was great. I was very pleasantly surprised and would take my vehicle back again if it needed further repair. They beat our an independent repair service in price and honesty and friendliness and promptness.

- CH 9/14/2009

I believe they are honest, and they always make every effort to do the work as quickly as possible

- RN 9/9/2009

Of all the Audi choices in Colorado, McDonald is the ONLY Audi dealer we will visit. Typically we have excellent service with no attitude.

- GM 9/4/2008

Very professional, I trust the work done and prices associated with the work.

- AS 9/13/2009

Very pleasant experience. Bryan, my service advisor, was attentive and pleasant.

- CW 9/18/2009

The serice advisor - Mike Hill, was exceptionally helpful and responsive. I had a few problems that were on-going (since I purchased my vehicle over a year ago) solved by him in this one visit. I was very pleased

I had a very good experience, very informative staff, and very responsive.

- TS 9/28/2009

Good experience with Lloyd Nelson

I've now been working with Lloyd Nelson and to my experience, he is the best service expert I’ve encountered at McDonald and for what it matters, Prestige also. I only use McDonald now and have recommended it to several friends and also given Lloyd's name to them. He makes you feel comfortable, reviews the history of the vehicle before recommending service items and always comes very close to the estimated price

Audi stands behind their product, the Audi's perform well with recommended maintenance and the service I've received is exceptional and the customer area is comfortable when waiting for the vehicle. Overall, Audi does what you would expect.

- JL 7/28/2009

I've been at McDonald for unexpected service needs twice within a two week period and Mike Hill, was a consumate professional providing detail about the issues and the resolutions. His service made me feel I was important and that's rare these days.

- TB 7/22/2009

They were extremely helpful, professional and exceptionally timely with my service repairs.

My A4 broke down 4pm on a friday and i was getting married that saturday. Eric Nolander was so helpful in getting me a loaner and on my way. total turn around time was an hour after my car broke down, i was simply amazed at how fast, friendly and effiecient everyone was there.

- AM 7/15/2009

They are friendly, honest and always doing their best to accommodate my schedule

I like the look, feel, and quality of my A4. I am now an Audi fan.

- RM 7/13/2009

They are trying very hard. They appreciate my business. As a McDonald customer for over 20 years I expect loaner car, wash, etc. They are treating me the right way.

I have recommended McDonald to my boss, owner of an A8 that he was ready to sell because Phil Long in Colo Spgs was not taking care of him. He now drives to Denver to see McDonald to get his car serviced.

- PS 7/7/2009

Reliable, my car is always ready when promised, have not yet had to return because of improper work on their part.

- DM 7/3/2009

My service mgr (Martin) is excellent!! He always keeps me informed and went above and beyond because there needed to be a repair on the seat lock on the back seat. He was able to get the part and have it fixed by the next day. That saved me time in having to come back. It is very much appreciated.

- DI 7/3/2009

Service was and Lloyd was wonderful to work with. Very informative and attentive!

- JE 7/2/2009

I just wanted to send a brief note of recognition for the great service we received from Craig Muthard when I was at your dealership buying my daughter her new Audi this past Friday.

He was a total pleasure to work with, answering all our questions, including the ones my husband asked from long distance, diligent about getting her the exact car she wanted, courteous in every way, and thorough throughout the process. At no point did I ever feel unduly pressured to make a decision or uncomfortable about my lack of 'automobile' knowledge.

Having flown in for the express purpose of buying a car for our daughter, I had no intention of buying at the first dealership we walked into without at least exploring other options. Though my time was very limited, it is a testament to his helpful but non overbearing approach that lead to our decision to purchase at McDonold's without looking further. My daughter got the very car in the exact color she wanted with all the amenities and couldn't be more thrilled.

Please pass these comments on to him as well as my thanks for making this an enjoyable experience to share with her. Thank you Tina M

- Tina M.

The service advisor was pleasant, knowledgable and did an excellent job.

This is my first Audi, and I have enjoyed driving the car, and it has only required a minimal amount of maintenance

- DL 4/30/2009

great service people!

helpful in making decisions on repair and bright and efficient serviceperson/mike

- JC 5/8/2009

The newer service personnel @ McDonald Audi are more professional than in the past & I don't feel like they are always trying to upsell my service by adding on what seem to me to be unnecessary items. I research all recommended repairs on the web & with my E-Bahn manual so I understand the work involved, how often it occurs & options for secondary market parts & labor. Thus far I have felt that staying w/McDonald Audi makes sense due to the quick turnaround, free rental car & the service warranty & somewhat comparable prices. I always use the discount coupons provided. I didn't ask this time but normally request a service review so I can plan for future visits & know what's coming up w/costs, etc. I don't like to be surprised w/unexpected costs.

Courteous service, don't feel like I'm being ripped off.

- JF 4/30/2009

I thought McDonald Audi went above and beyond my service needs and did all in a very time efficient manner.

Good service and very timely.

- KS 5/15/2009

Lloyd is a complete professional and a real asset for the service department.

- JW 4/29/2009

I get good personalized service...they work around my difficult schedule with early hours, loaner cars, and early next am pickup. the service is good and complete. The Hill brothers took very good care of me.

I was not inconvenienced at all. The car they provided me with was a new rental car for which AUDI paid with a voucher. I did not have any out of pocket cost. When I booked the appointment the audi representative apologized that he didn't think I'd get an audi, but that he would get me a rental car instead. I consider this gracious, not a problem at all.

Actually I love my S4 so much that I'll probably keep this car a long time. If I need another car though, I'll make it an Audi.

- SS. 5/13/2009

Martin was simply outstanding. I can't stress enough how much I appreciated his efforts in making sure that my car was repaired correctly.

Martin was terrific! He wouldn't rest until my car was repaired correctly.

- MP. 5/13/2009

Greaat customer service. Real people helping me. Great manners. On the ball customer service rep.

- B.P. 5/14/2009